SummaryThe administrative support position is responsible for the clerical duties necessary in shipping and receiving operations which can include: phone calls, emails, processing paperwork and filing. To maintain positive customer relationships and handle customer issues with speed and professionalism. Knowledge of several computer software applications including, but not limited to; MAVES, SAP, AX, Word, Excel and Yardview trailer tracker, is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and trouble shooting customer related problems. Coordinating truck placement with drivers and providing accurate paperwork to forklift operators to coordinate material movement. Support personnel must be able and willing to help out where necessary to prevent warehouse issues.
Essential Duties & Responsibilities• Answer and direct phone calls • Communicate clearly with other facilities • Manage email flow • Manage appointment schedule- manage inbound loads, verify appointments for proper delivery address and products • May need to coordinate trailer offloads so product is received in a timely fashion to meet deadlines • Check in and out over the road drivers and shuttle drivers, verify paperwork is accurate • Receive and ship loads at the customers direction • Reject trailers • Dispatch carriers • Data entry • May need to complete switch list • Seal trailers • Complete bill of lading’s (BOL) for outbound material • Process receipts • Respond to customer inquiries • Proactively provide information to customers when issues occur • Process, sort and distribute inbound and outbound paperwork • Create orders • Create spreadsheets • Keep proper record of process over the road shipments • Photocopy, scan, file and or fax documents • Knowledge of applicable software: Maves, SAP, Yardview, AX, Excel, Word • Assist forklift operator by making labels, re22’s, and getting scan numbers • Complete receipt processing • Follow up with late appointments and problem solve • Prepare for audits • Move small boxed materials delivered by a LTL carrier, that do not require a dock door, inside the gated area. • Check materials and labels if they do not match the BOL’s • Scrap reports • Trouble shoot product issues, inventory discrepancies and computer issues • General office cleaning of desk, refrigerator, organizing paper placement in office • Handle miscellaneous issues as they occur • Follow all safety and security procedures • Morale booster and team player
Other Skills and AbilitiesThe ability to multi task in a fast paced environment effectively. Efficiency with all computer systems is critical. Other important skills include: The ability to communicate in a positive and professional manner Problem solving skills Detail oriented Positive attitude Qualifications and Education A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience is preferred. Logistics, shipping and receiving, customer service orientation Successfully complete the food safety training Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Advertised until: 2019-02-04